Welcome

 Creating a world where anyone can truly belong requires a foundation of trust grounded in consistent expectations of Client and Sub-Contractor behaviour. We’ve established these Community Standards to help guide behaviour and codify the values that underpin our global community.

This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced. 

Safety

Your Securely™ experience begins the moment you embrace your job. That’s only possible when you trust this community and feel safe.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks or dangerous animals at your job site, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Securely™! community members share their homes, neighbourhoods and experiences. Whether you’re opening your home or construction site as a host or experiencing a host’s hospitality as a contractor, you should trust that you will feel secure. We ask you to respect others’ property, information and personal belongings.

Theft, vandalism or extortion

You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing or fraud

You should not make transactions outside of Securely™ payments system; commit booking fraud, credit card fraud or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system or make false claims against other members of the community.

Violating others’ privacy or intellectual property rightsYou should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and evident, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorisation or violate others’ privacy, copyrights or trademarks.

Fairness

The global Securely™ community is as diverse, unique and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities and feel as if can we can truly belong.

Discriminatory behaviour or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others or violate our review and content standards.

Disturbing the surrounding community

You should not disturb common spaces, treat neighbours as 'front desk staff', create a pervasive nuisance for those around you, or persistently fail to respond to neighbour or community concerns.

Authenticity

Your Securely™ experiences should be full of delightful moments and happy outcomes. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions and accurate details.

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for non commercial purposes without your client’s permission. 

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature or details of your account, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing or fail to disclose hazards and OH&S issues.

Reliability

Every Securely™ experience is unique and each detail specific to a job, a neighbourhood and a client. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home or job site in the expectations we set.

Breaking commitments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make access possible, fail to pay, or break the Clients rules.

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during a job or throughout a job, fail to provide an adequate point of contact for each job or refuse to participate in our resolution process.